frequently asked questions

You can easily make a booking via the ‘Book Online’ page on our website or by calling 0208 643 2255 open 24/7. Alternatively, download our app.

No problem! If you’re booking by telephone, just inform one of our operatives or if you’re booking via our app, you can select this option and easily add your destinations.

Our extensive fleet of vehicles has something to suit everyone. For those who want to travel in style, we have executive and luxury cars available and have recently added 8 Mercedes and Volkswagen cars to our fleet. For everyday use, we recommend our saloon and estate cars. For those with more specific requirements, we have six and eight seater cars as well as vehicles to accommodate wheelchairs and pets.

You can request a specific vehicle when booking and we’ll do our best to help.

Yes! When you’re making your booking, let us know and we’ll send a pet-friendly car for you and your companion. For more details about our pet-friendly cars, visit our services page.

Don’t worry; your driver will contact you directly about your pickup location. If you book your taxi via our app, you’ll be given the chance to add your exact pickup location and any further instructions for the driver. You can also choose a pickup location from one of the saved locations in our app.

You can receive an instant and accurate quote by entering your destination into our online booking system or on our app. Alternatively, one of our friendly operatives will always be happy to help you with any queries just call 0208 643 2255 at any time.

If you’re making your booking over the phone simply give one of our operatives your code. On our app, you can select ‘voucher’ to enter your code before paying.

We pick up from most major London airports including Gatwick, Heathrow, Luton, Stanstead and London City.

Yes, we have a number of vehicles available to accommodate wheelchairs and all of our drivers are fully trained in disability awareness. Just get in touch with a member of the team and we’ll do everything we can to help.

Our app is compatible with iOS and Android phones. Download it today by searching for ‘ClockTower Cars’ in the app store.